Policies

Appointment Cancellation
You can cancel or reschedule a coaching session (appointment). You can do this by logging in to Vagaro or reaching out to your coach. This needs to be done more than 24 hours (one day) before the appointment. If you cancel or reschedule later than that, you will not get back the deposit you paid ahead of time. If you cancel or reschedule late because of an emergency, please email us to talk about it. You may be able to get your deposit back.

Late Arrival Policy
We tell our coaches to wait fifteen (15) minutes for someone who is late to an appointment. If you are more than fifteen (15) minutes late to an appointment, it will be canceled. You will lose your deposit because it is less than 24 hours before the appointment. If you were late because of an emergency, please email us to talk about it. You may be able to get your deposit back.

Refund Policy
You may ask for a refund for unused, pre-paid sessions within 45 days of payment. The money you pre-paid will go back on to the card you used. You will lose 5% of the money for the transaction fee. 

 

Package Balances

If you purchased a Package (subscription), we will notify you monthly if you have more than one (1) unused session in your account balance. This means sessions that you pre-paid for, but didn’t use. Learn how to check your account balance.

Appointment Payments & Deposits
You need to pay for each coaching session before it happens (deposit). If you bought a Package (subscription), the deposit will come from your account balance. Each payment will have a 5% transaction fee added.